I. REQUIREMENTS FOR USE OF THE SERVICE

LADY’S HAND reserves the right at any time to modify this Agreement and to impose new or additional terms or conditions on your use of the Service. Such modifications and additional terms and conditions will be communicated to you and, if accepted, will be effective immediately and will be incorporated into this Agreement. In the event that you refuse to accept such changes, LADY’S HAND will have the right to terminate this Agreement and your account. You agree that LADY’S HAND shall not be liable to you or any third party for any modification or cessation of the Service.

We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to you if, for any reason, the Website is unavailable at any time or for any period.

II. OUR LIABILITY TO YOU IN RELATION TO THE SERVICES

LADY’S HAND shall use reasonable skill and due care in providing the service.

You expressly understand and agree that LADY’S HAND and its affiliates, subsidiaries, officers, directors, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, use, data, cost of procurement of substitute goods or services, or other intangible losses (even if LADY’S HAND has been advised of the possibility of such damages).

We may update or change the Website or its contents at any time but we are under no obligation to do so. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. We make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions.

The products in the online store of www.ladyshand.com do not constitute a legally binding offer. They are a part of online catalog for demonstrative purposes only, describing the products offered by the LADY’S HAND Ltd.

We attempt to be as accurate as possible in the description of the products. However, we cannot guarantee that any descriptions are totally complete or error-free. The images of the products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products.

The products sold by LADY’S HAND are supplied for your domestic and private use only. You agree that you will not use the products for any commercial, business or re-sale purposes. For more information about the quality of our products, please see our FAQ on www.ladyshand.com.

III. ORDERS, PRICES AND PAYMENT

Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we might cancel your order, and contact you for your confirmation wether you would make a new order at the corrected price. If you cancel and you have already paid for the products, you will receive a full refund.

The prices of the products on our website www.ladyshand.com are calculated with VAT included. Delivery costs are included in the prices and will not be charged in addition. The delivery costs applicable to your order will be clearly displayed on the Website before you place your order (and are included in the "Total Cost" amount shown on the order summary page).

• The following credit and debit cards can be used as payment: MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, V PAY
• The maximum amount per transaction is € 5,000
• Upon processing card transaction payments our servicing bank system will require from you to enter the following card data:
  • Card number
  • Expiry date
  • CVV2/CVC2 (3-digits card verification code)
  • Cardholder’s name / Name of the cardholder

IV. ORDERS & SHIPPING

To make a valid order on www.ladyshand.com, the user must specify:

• correct personal data information;
• valid email;
• correct and complete delivery address;
• correct telephone number;

LADY'S HAND is not responsible if no one is available at your address to take delivery. Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed.

We ship worldwide via licenzed carriers. All services make deliveries between Monday and Friday 9am-5pm. Please note that some services may not be available in all countries.

Shipping is calculated at checkout.

In some countries, you may have to pay import duties and taxes upon receipt of your order or at a later date depending on your customs authority. Import duty is not included in the prices you see online.

If you would like to change your shipping address after you have placed your order, please request it by contacting us and we will be happy to assist you. If the new address is out of the postal code service area, we will offer you alternative shipping options.

LADY’S HAND will accept cancellations, for any reason, up to the moment your order has been processed by LADY’S HAND, before it has been transferred to the carrier company. After that, you will not be able to cancel your order, but you may return it, after you have received it.

After placing an order, you will receive an e-mail acknowledgment. LADY’S HAND cannot take responsibility if you have given incorrect e-mail.

LADY’S HAND cannot take responsibility for delays due to customs clearance or payment transaction.

Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.

V. RETURNS & REFUNDS

You have 14 days from receiving your order to return the item to LADY’S HAND.

You must fulfil the following terms and conditions to enable LADY'S HAND to proceed to the procedure of replacement of goods or refunding their value:

• inform LADY\'S HAND through the contact form on the website or write to us at office@ladyshand.com an e-mail, titled "Cancel Order" / "Return Item", quoting the order number and the items you wish to cancel / return;
• to wait for confirmation from LADY\'S HAND, that the canceling / return may be performed;
• to return the goods to LADY'S HAND using the services of an authorized courier, to the address indicated in the "Contact" section on our website, accompanied by a cash receipt (received with the contract).

• Your returned item must arrive at our office no later than 14 days after you receive the order. After this time we cannot guarantee that the LADY’S HAND will accept the order for refund;
• We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives at the LADY’S HAND within 14 days;
• Please note we can only collect returns from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties;
• We strongly advise all customers to check the products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;
• Items must be returned UNPACKED, UNDAMAGED and UNUSED with their original tags, as well as in the original boxes provided and inside a protective shipping box;
• If the conditions above are not complied, then the returned item will not comply with the returns policy. Consignment of returned products with a damaged packaging or damaged products’ quality due to improper packaging during transport, will be returned to your at your expense. If you refuse to accept the shipment, LADY'S HAND is not obliged to send it again.The consignment will be kept by LADY'S HAND within 30 calendar days. In this period you have the right to ask for returned goods only if to ask for returned goods only If you pay and organize its transportation;
• Cost of courier services in all directions are your responsibility and not reimbursed, except in cases of manufacturing defect.
• LADY'S HAND does not commit to taking items from an office of the courier company;
• In cases of returned items LADY’S HAND refunds only the value of the items themselves, without the cost of the new delivery.

Due to the nature of personalised items, returns, LADY’S HAND will accept changes at its own discretion in cases of poor quality production, personalization or damaged during delivery.

Once the LADY’S HAND has received your items and we assure its original appearance, packaging and quality, we will offer you a credit to change the items or to receive a refund you by bank transaction up to 14 working days to process.

If you wish to buy a larger quantity of our product, please contact us through our contact form on the website or at office@ladyshand.com to negotiate the best conditions possible.

VI. PRIVACY POLICY

LADY’S HAND does not share customer information (including address, email addresses and mobile phone numbers) outside the LADY’S HAND family of companies unless it is necessary to provide you with products or services available from LADY’S HAND. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of LADY’S HAND , or as required or permitted by law.

We use the personal information that we and our service providers collect to conduct our business. We may collect and use your information to provide you products and services, process membership requests when you apply or otherwise administer your participation in our programs, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as service improvements, security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.

VII. OTHER IMPORTANT INFORMATION

All of our products are produced and packed in the European Union and we will never knowingly allow offering our products on the Website if such products are sourced from countries which are in breach of the company’s national employment laws and regulations with particular regard to: minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining, no discrimination, no harsh or inhumane treatment, working hours, rates of pay and terms of employment.

These Terms and Conditions are governed by Bulgarian. The courts of Republic Bulgaria shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control (such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government and intergovernment action or failure of public or private telecommunications or transport networks).

If such an event takes place and it affects the performance of our obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.

If you have questions regarding our Privacy Policy please contact us at office@ladyshand.com

The examples contained in this Privacy Policy are illustrations only, and are not intended to be exhaustive.